How can we help?
Answers to the most common questions. Can't find yours? We're one email away.
Getting started
How do I create an account?
Pick a plan on the pricing page and enter your email and a password at checkout. Your account opens as soon as the payment is confirmed, and you're signed in automatically.
What's the "hub"?
The hub at https://padvpn.com/hub is your account area. Manage your plan and devices, download configs, see your data usage and view payments.
What is a device configuration?
A small file (or QR code) containing your device's personal keys and server details. Each device gets its own. Keep it private: anyone with it can use your plan.
Can I use one config on several devices?
Please don't. Two devices sharing a config will keep disconnecting each other. Add a separate device in your hub for each one.
I forgot my password
Use Forgot password on the sign-in page to get a reset link by email. If you don't receive it, email support@padvpn.com from the address on your account.
Billing & payments
Which payment methods do you accept?
Cryptocurrency through Cryptomus, including USDT, Bitcoin, Ethereum, TON and Litecoin, on several networks.
My payment is confirmed but my plan isn't active
Plans activate automatically, usually within minutes of blockchain confirmation. If it's been over an hour, email support@padvpn.com with your order number from the Billing page.
What happens when my plan ends?
Your VPN access pauses until you extend it, though backup connections can still reach this site and the payment page so you can renew. Your account and devices are kept, so extending restores access immediately without new configs.
What's a data limit?
Some plans include a data allowance per 30-day cycle. Your hub shows usage and when it resets. Many plans have no limit at all.
Connection
Which location should I choose?
For speed, pick the location closest to you. For content from a specific country, choose that country. You can add configs for several locations to your app.
Why is my speed lower than without the VPN?
Some slowdown is normal, because traffic takes a longer route and is encrypted. Choose a nearby location, and check whether your plan has a speed limit (shown in your hub under Account).
It worked yesterday and now it doesn't connect
Networks sometimes change their filtering. Try another location, then a backup connection, and contact support so we can investigate.
What if your website is blocked in my country?
Your existing connections keep working, because they don't depend on this website. To get new links, use our Telegram bot if you linked it under Account in your hub, or email support@padvpn.com.
The full troubleshooting guide
See the step-by-step troubleshooting checklist.
Privacy & security
Do you log my activity?
We don't record the sites you visit, DNS queries or traffic contents. We do keep connection records, including your account, the IP address you connect from, its approximate location and connection times. See what we log for details.
Why do you need my email?
To sign you in, reset your password, and send receipts and plan reminders. Nothing else.
How is my connection encrypted?
With modern, well-reviewed encryption and fresh session keys. Some backup connections pass through a content delivery network, and on that route the link between that network and our server isn't separately encrypted, so sites you visit are protected by their own HTTPS.
How do I delete my account?
Email support@padvpn.com from your account's address and we'll permanently delete it with all associated data.