Android
- Open the downloaded file on your phone. If Android asks, allow installs from your browser.
- Open PadVPN and sign in, or tap Connect to Free when it's offered.
- Tap the power button and allow the VPN request.
Install the app, sign in and tap the power button.
An early version for macOS 12 or later. Open Terminal, paste this line and press Return:
curl -fsSL https://padvpn.com/install-mac.sh | bashIt installs this way because this beta isn't signed by Apple yet. To update, run the same line again. To remove it, run sudo bash /Applications/PadVPN.app/Contents/Resources/uninstall.sh
For 64-bit Windows 10 or 11. Windows shows that warning because this beta isn't signed yet. To update, install the new version over this one. To remove it, use Settings, then Apps.
iPhone, Linux and routers connect with a short setup from your account.
Try these in order. Most problems are fixed by step 2 or 3.
Sign in to your hub. Make sure your plan is active and you haven't reached your data limit for this cycle, and that the device still appears in your device list.
Choose a different location and connect to that. If one location is temporarily offline, its status shows on the locations page.
Some public and office Wi-Fi networks block VPN connections. Try mobile data or another Wi-Fi to see whether the network is the cause, or use a backup connection.
This is usually caused by the network you're on. Try another network or location, and if the problem remains, tell support which sites fail.
Email support@padvpn.com with your device type, location and what happens when you connect.
Questions about setup, payments or your account? Email us any time.